Help & FAQ

Looking for answers? Check out our FAQ below and if you still need help, get in touch at online@showcase.co.

GENERAL

Q: What is a Showcase sample sale?
A: A Showcase sample sale lasts from 1 to 5 days, providing our members with access to highly discounted designer items. Stock is provided directly from the luxury brands we work with. This can consist of this season’s excess or pieces from previous seasons and genuine samples.

Q: How do I shop at a Showcase sample sale?
A: Showcase members are able to book events and select a dedicated time slot. As Showcase offers tiered membership options, not all time slots will be available to each member. For in-store sales you must come during your allotted time or you may not be allowed in. For online sales, you must shop and checkout out during your allocated time slot.

MEMBERSHIP OVERVIEW

Q: What memberships are available?
A:
Our membership tiers include our General (in-store only), Priority (early access in-store and online), and VIP (VIP access for in-store and online). See more on our memberships page.

Q: Why is Priority or VIP membership better than General? 
Our brand partners only give us a limited amount of stock in limited sizes. The sooner you access the sale the wider range of products will be available for you to purchase. Priority and VIP members have regular access to  online events with preferred time slots.

Q: How long is my membership?
A:
All memberships are valid for 12 months and automatically renew.

Q: How do I cancel my membership?
A:
We are sorry to see you go. Please email online@showcase.co to cancel your membership and your membership will automatically end at the end of the current 12 month period and not be renewed.

Q: Can General tier members access online sales? 
A: Normally, no as our brands give us access to strictly limited and private offers that they don’t want available to the public on the internet. While Covid-19 social distancing regulations are being enforced, we have arranged an exception which allows general members to shop online. Please note that as with in-store events, only time slots towards the last period or the last day of the sale will be available to General members.

SHOWCASE ONLINE

Q: I cannot see the online store on the website. How do I access it?
A:
Online sales are not available for public access as they are restricted to your member account. They become available when you click your unique ticket link in your confirmation email or by accessing the My Bookings section. Once you are in the online store you only have until your time slot ends to shop and checkout your basket.

Q: Can I share my online account?
A: Please do not share your account details with others. Online store access is controlled through your Showcase member account and for your personal use only. Multiple baskets, browsers or tabs could result in a loss of your shopping basket.

PRODUCTS

Q: What products will be on sale?
A:
Products will vary by brand but we aim to offer a range of brands focusing on womenswear, menswear, footwear, accessories, leather goods and jewellery. All items will be discounted at up to 80% off RRP.

Q: Do you sell seconds?
A: While not the majority of stock, faulty, damaged and seconds items are available but will always be clearly detailed in the item’s tag (in-store) or description (online). Please be sure to check you are happy with the item as, to enable us to offer the same high discounts online, we operate a very strict refund policy.

Q: Are all sizes available?
A: All stock availability will be dependent upon the brand. Please check specific listings as items will be limited in style and size.

Q: Will there be size guides available?
A: As we are working directly with brands, it is encouraged that you refer to the brand’s website for specific size guides for clothing, footwear and accessories.

PAYMENTS

Q: What payment methods are accepted?
A: We accept Visa, Mastercard and American Express payments both online and in-store. As we take security very seriously, all card holders are subject to authorisation and validation by Showcase and the card issuer.

Q: For online transactions, is shipping included?
A: Please see below for full shipping and delivery details.

DELIVERY (ONLINE SAMPLE SALES ONLY)

Q: Where do you deliver?
A: We deliver to all UK addresses inside the United Kingdom and Northern Ireland. International delivery outside of the UK is not available at the moment.

Q: Do you deliver internationally?
A: International delivery is not currently available.

Q: I am not in a deliverable area, will you be expanding?
A: We are working on expanding our delivery scope and will update you as launch dates are confirmed.

Q: What delivery options are there for the UK (minus exclusions above)?

Next Day Delivery: Delivery is £7.95 inc VAT.

Due to COVID-19, the processing time of your order to be fulfilled is between 2 – 14 days dependant upon the brand and their individual warehouse capabilities.

DHL is our chosen service provider and all purchases will be sent by next day delivery with full tracking by SMS and email. You will receive an email notification with your estimated delivery date and tracking number.

Click and collect: You can also use our Click & Collect service, just select Pick-up in store at the checkout. You will receive email confirmation with your pickup date. You have 7 days to collect your parcel from the date it arrives at our store. Please provide your confirmation and ID upon collection. Please note this service is not currently be available due to COVID-19. 

After you place your order online with your chosen delivery option, you will receive an automated email to say your order is being processed. Once the team is able to verify your order, you will receive another email notification to state your order has been confirmed. This confirmation email will contain your estimated delivery date and tracking details.

Q: How can I track my parcel?
A: As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. You will also be able to track your order under ‘Orders’ when you log in to your account.

RETURNS & ORDER ISSUES

Q: Can I return my purchases and get a refund?
A: For in-store events, we do not accept any refunds or exchanges and items are sold as seen. For online transactions, should an item be genuinely damaged in a way that isn’t clearly described, we will refund you. Please contact Showcase Online at online@showcase.co within 14 days to notify us. This notice period will not be extended during COVID-19.

Please note in order for us to continue to provide highly discounted sample sales to our community both in-store and online, we operate a very strict returns policy.

For all other returns, a store credit will apply.

Q: How do store credits work?
A: Should you be eligible for store credit, the agreed amount will be allocated to your account for a period of 12 months. You will be able to use this credit against all Showcase managed online sample sales.

Q: Can I exchange an item?
A: Due to the nature of sample sales, we are unable to offer exchanges.

Q: Can I get a refund if the price has changed since I ordered or purchased?
A: Due to the nature of sample sales, we reserve the right to change prices throughout the duration of the sale both up and down. Unfortunately, we will not be able to offer any refunds in this case.

Q: I am missing an item from my online order. What can I do?
A: Please contact Showcase Online at online@showcase.co within 48 hours of receipt of your order.

Q: Can I amend my online order after it has been placed?
A: As we work really fast to get your order picked, packed and over to you, you are unable to amend your order after it is placed.

TECHNICAL

Q: I am having trouble logging into my account. What can I do?
A: Please ensure you are using the same email address and password you registered with. If you can’t remember your password click on the ‘forgotten password‘ link on the login page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.