Club Rules

All Showcase members are required to follow the club rules set out below. These rules ensure that we can continue to offer warehouse and  sample sales from the world’s most exclusive brands at the highest available discounts to our valued community.

These rules apply to membership eligibility only and in no way affect your consumer rights. Showcase reserves the right to refuse access and/or revoke membership to any member if any of the Showcase club rules are not adhered to.

IN-STORE CLUB RULES

These rules apply to your invitation as a member to sample sales hosted in our physical stores in the UK, USA and AU. Additional rules may apply per country. Please scroll down to see these.

Please read our in-store Terms and Conditions before you shop with us in person, as those terms apply to all sample sales in-store.

• You must have a valid ticket to enter each event and each guest will require their own ticket.

• Early entry will not be permitted. Please arrive at the start time of your timeslot to allow enough time to browse and complete your purchase.

• If you arrive less than 30 minutes before the end of your timeslot, you will not be guaranteed entry. You will be asked to leave at the end of booking.

• Last entry is 30 mins before closing time and no re-admittance is allowed.

• All items are ‘sold as seen’; please make sure you are happy with your purchases before you check-out at our tills.

• All Showcase purchases are strictly for personal use only. Our commitment to brands is to ensure that we do not allow members to resell products and as such Showcase is not to be used as a platform for resale.

• All coats and bags must be checked into our cloakroom upon arrival. This is to provide an elevated shopping experience and make certain that security is not compromised throughout the venue. Although the cloakroom is manned at all times, items are left at your own risk.

• No food or drink is allowed into our events.

• To maintain a less crowded and safe shopping environment, prams will not be allowed into the main event area.

• Due to the nature of sample sales, prices may fluctuate, and Showcase reserves the right to amend prices at any time.

• Showcase reserves the right to refuse sale and/or revoke membership to any member if any of the Showcase club rules are not adhered to.

• No returns, refunds or exchanges are available for in-store sample sales where you have purchased the product in person.

• Some events may have strict no photography rules, where these apply phones will be required to be checked into the cloakroom.

Rules for some events may slightly differ due to specific brand requirements.

UK  SPECIFIC IN-STORE CLUB RULES

These rules are applicable to our UK in-store sample sales only.

• There is an entrance of £2 cash/£3 card.

• Card payments only.

ONLINE STORE CLUB RULES

These rules apply to your invitation as a member to sample sales hosted on our online store.

Please read our online Terms and Conditions before you shop with us online, as those terms apply to all sales on our website.

• As a Sample Sale host, we are unable to operate like a typical retail store. Our sample sales are short events with an eclectic selection of stock allowing us to provide high discounts to our community. In order to maintain the level of discount, we expect our members to exercise their statutory rights in a responsible manner.

• We expect UK Showcase members to only return items if they are faulty or not as described. Returning items for fit or colour preference is not encouraged. We are unable to offer a convenience return service, if you are at all unsure about the size or style of an item please do not purchase it.

• All US Online sample sale purchases are final and cannot be returned, refunded or exchanged unless the product is faulty.

• UK Online Store sample sale purchases can only be delivered within the United Kingdom, there is no international shipping currently.

• US Online sample sale purchases can only be delivered within the United States, there is no international shipping currently.

• All Showcase purchases are strictly for personal consumption only. In order to obtain access to the exclusive stock available at our sample sales, our commitment to our brands is to obtain confirmation that our members will not resell the unique samples available at events.

• Due to the nature of sample sales, prices may fluctuate, and Showcase reserves the right to amend prices at any time, in accordance with our Terms and Conditions.