DELIVERIES

Due to Covid-19 the process of moving stock from the brands to Showcase and then to you is taking much longer than expected. The brand’s, and our own, warehouses are running at reduced capacity due to social distancing measures to ensure the safety of our employees and the community. This, along with other logistics issues, mean that we are currently experiencing shipping delays.

Despite this we are working tirelessly to ship all orders as swiftly as possible. We are aware of, and apologise for, the shipping issues experienced. We are hard at work on resolving these issues so that we can provide a seamless delivery experience in the future. We thank you for your patience.

This page details our estimated shipping schedule for our current sales. This includes our receipt of the sale stock from the brand’s warehouse. Then our own warehouse’s pick, pack and shipping of orders.

This schedule is updated regularly. Please note all timings are estimates and subject to change. Please check your order shipment status here before contacting us.

SELF-PORTRAIT | SHIPPING MON 27 – 31 JULY

Sale Date: 13th to 16th July.
Order Numbers: 19223 to 21232
Status: Shipping completed on 31st July.

ANYA HINDMARCH SMELLS | SHIPPED.

Sale Date: 22nd to 24th June
Order Numbers: 18117 to 19219
Status: Shipping completed on 3rd July.

PETER DUNDAS | SHIPPED.

Sale Date: 30th to 31st May.
Order Numbers: 16242 to 16254.
Status: Shipping completed on 24th June.

MELISSA ODABASH | SHIPPED.

Sale Date: 1st to 3rd June.
Order Numbers: 16255 to 17506.
Status: Shipping completed on 24th June.

SHRIMPS | SHIPPED.

Sale Date: 5th to 7th June.
Order Numbers: 17508 to 17972.
Status: Shipping completed on 24th June.

ERDEM | SHIPPED.

Sale Date: 8th to 9th June.
Order Numbers: 17973 to 18116.
Status: Shipping completed on 24th June.

MOLTON BROWN | SHIPPED

Sale Date: 15th to 18th May.
Order Numbers: 7613 to 13129.
Status: Shipping completed on 19th June.

Known Issues:

If you have not received your order yet it may be a result of these issues.

1) Flammable Products – Some orders have been affected by DHL not shipping flammable products (sprays) outside of England. We are contacting affected customers where possible to provide a refund, replacement product or ship via Royal Mail at a later date.

2) Unfulfilled Products – Molton Brown were unable to provide a few products. We are contacting the affected customers to provide a refund for the unfulfilled product(s).

ASPINAL OF LONDON | SHIPPED

Sale Date: 20th to 22nd May.
Order Numbers: 13130 to 14574.
Status: Shipping completed on 19th June.

Known Issues:

1) Unfulfilled Products – A small selection of orders have been affected by Aspinal being unable to provide select products. Aspinal is providing these products and they are expected to be received and shipped out this week, completing by 26th June.

PINK SHIRTMAKER | SHIPPED

Sale Date: 23rd to 25th May.
Order Numbers: 14757 to 15251.
Status: Shipping completed on 19th June.

HELMUT LANG & THEORY | SHIPPED

Sale Date: 26th to 29th May.
Order Numbers: 15255 to 16239.
Status: Shipping completed.

 

If you have not received your order and the above schedule indicates that it has been shipped. Please contact us at online@showcase.co with your order number.