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For in-store events, we do not accept any refunds or exchanges and items are sold as seen. For online transactions, should an item be genuinely damaged in a way that isn’t clearly described, we will refund you. Please contact Showcase Support at [email protected] within 14 days to notify us. Return shipping costs are non-refundable.

The following items cannot be returned due to hygiene reasons:

1. Swimwear or underwear
2. Face and body products if opened, used or protective seal is not intact
3. Pierced jewellery

All returns will be checked by the brands for authenticity.

Please note in order for us to continue to provide highly discounted sample sales to our community both in-store and online, we operate a very strict returns policy.

All of our sample sales are members only, on an allocated time slot basis; ensuring the best experience for Showcase members.

At our sales you’ll find a selection of unique samples, past season stock, press and runway samples, and more.

To attend our sales, you’ll book a specific time slot. This means you won’t have to wait long to enter, and we’ll make sure the store isn’t too busy whilst you’re shopping.

General membership to Showcase is free and grants you access to the majority of the sales we host.

To access all of our sales, including the most exclusive ones, you’ll want to join our VIP or Priority membership tiers. Alongside access, this gives you first pick of the amazing items on offer.

Online Events

Showcase’s online sample sales are available on the Showcase Online Store for each region. Accessed through your booking on our website, from your device of choice, for seamless online shopping.

The Showcase Online store is fully secure and compliant, providing you with a safe online shopping experience.

See online events
In-store Events

Showcase’s in-store sample sales are run at physical retail locations. Either at our flagship store on Regent St in London. Or at a range of pop-up retail locations from New York, to Sydney, Milan and many more.

In-store sales cannot be shopped online and must be attended physically in-person.

See in-store events
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Attend exclusive sample sales around the world — become a Showcase member today.
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