FAQ

Your guide to Showcase Sample Sales

HOW IT WORKS

Showcase specialises in delivering luxury sample sales, working with the world’s leading brands both online and in-store to our members. Here’s how you can take your Showcase experience:

1. Log in to the showcase.co website.

2. Browse the events page to view and book your chosen sample sale.

3. From the event booking page, choose your preferred time slot and complete your booking.

4. For in-store events, your ticket will be allocated to your unique barcode and sent to your registered email. This can also be found in the ‘My Bookings’ section of your account. At the time of your booked time slot, please present your unique barcode to the team upon arrival.

For online events, there will be a unique link for you to use to access the online store and shop the sale. This link will only be active on the date and time of your booked time slot and is restricted to your showcase.co member account. At the time of your booked time slot, click your unique URL to access the sale. The online store does not have queues! Shop quickly to avoid disappointment. And, you will need to complete any checkouts within your booked time slot or you will lose your basket.

FREQUENTLY ASKED QUESTIONS

ABOUT

Q: What is a Showcase sample sale?
A: A Showcase sample sale lasts from 1 to 5 days, providing our members with access to highly discounted designer items. Stock is provided directly from the luxury brands we work with. This can consist of this season’s excess wears or pieces from previous seasons and genuine samples.

In online sales, where faulty, damaged or seconds items are available, this will be detailed in the item’s description. To enable us to offer the same high discounts online, we operate a very strict refund policy.

Q: How do I shop at a Showcase sample sale?
A: Showcase members are able to book events and select a dedicated time slot. As Showcase offers tiered membership options, not all time slots will be available to each member. This helps us to crowd control and ensure the sales remain accessible for all members.

For online sales, you must shop and checkout out during your allocated time slot or you will risk losing your basket.

MEMBERSHIP OVERVIEW

Q: What memberships are available?
A:
Our membership tiers include our General (in-store only), Priority (in-store and online), and VIP (early access for in-store and online).

Q: Why is Priority or VIP membership better than General? 
Our brand partners only give us a limited amount of stock in limited sizes. The sooner you access the sale the wider range of products will be available for you to purchase. Priority and VIP members have regular access to  online events with preferred time slots.

Q: How long is my membership?
A:
All memberships are valid for 12 months.

Q: How do I cancel my membership?
A:
We are sorry to see you go. Please email online@showcase.co to cancel your membership. Alternatively, your membership will automatically end at the end of the 12 months and not be renewed.

MEMBERSHIP TIERS

Q. What are the benefits of the General tier?
A: The General tier provides all members with general access to our exclusive sample sales in-store and is completely free. All general access is provided towards the end of the event and is subject to specific brand requirements.

Access will be limited to the following:
For a one day event: Access is limited to up to 2 hours*
Two day events: Access is limited to up to 4 hours*
Three day events: Access is limited to up to 4 – 6 hours*
Three to five day events: Access is limited to at least one full day*

Q: Can General tier members access online sales? 
A: Normally, no as our brands give us access to strictly limited and private offers that they don’t want available to the public on the internet.

During Covid-19 social distancing regulations, we have arranged an exception which allows general members to shop online. Please not that as with in-store events, only time slots towards the last period or the last day of the sale will be available.

Q: What are the benefits of the Priority tier?
A: The Priority tier provides members with priority access to our exclusive sample sales both in-store and online. As a priority member, you will get access to the first available time slots after the VIP preview has ended as well as access to all General times slots. At just £2 per month paid annually, this provides you with the best opportunity to grab the best deals.

Q: What are the benefits of the VIP tier?
A: 
Our VIP tier is reserved for the most loyal Showcase members. VIP is limited in numbers and candidates undergo an internal vetting process. VIPs are rewarded with first preview of our events and exclusive access to VIP dedicated brands. This applies to both online and in-store events.

Q: How can I become a VIP member? 
A: VIP memberships are strictly limited in number. Please contact us on vip@showcase.co for more information.

SHOWCASE ONLINE

Q: I cannot see the online store on the website. How do I access it?
A:
Online sales are not available for public access as they are restricted to your member account. They become available when you click your unique ticket link in your confirmation email or by accessing the My Bookings section. Once you are in the online store you only have until your time slot ends to shop and checkout your basket.

Q: Can I share my online account?
A: Please do not share your account details with others. Online store access is controlled through your Showcase member account and for your personal use only. Multiple baskets, browsers or tabs could result in a loss of your shopping basket.

PRODUCTS

Q: What products will be on sale?
A:
Products will vary by brand but we aim to offer a range of brands focusing on womenswear, menswear, footwear, accessories, leather goods and jewellery. All items will be discounted at up to 80% off RRP.

Q: Are all sizes available?
A: All stock availability will be dependent upon the brand. Please check specific listings as items will be limited in style and size.

Q: Will there be size guides available?
A: As we are working directly with brands, it is encouraged that you refer to the brand’s website for specific size guides for clothing, footwear and accessories.

PAYMENTS

Q: What payment methods are accepted?
A: We accept Visa, Mastercard and American Express payments both online and in-store. As we take security very seriously, all card holders are subject to authorisation and validation by Showcase and the card issuer.

Q: For online transactions, is shipping included?
A: Please see below for full shipping and delivery details.

DELIVERY (ONLINE SALES ONLY)

Q: Where do you deliver?
A: We deliver to all UK addresses excluding Northern Ireland, Isle of White, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and Scottish Isles.

Q: Do you deliver internationally?
A: International delivery is not currently available.

Q: I am not in a deliverable area, will you be expanding?
A: We are working on expanding our delivery scope and will update you as launch dates are confirmed.

Q: What delivery options are there for the UK (minus exclusions above)?

Standard Delivery: Our standard delivery service is £5.95. Delivery is within 3-5 days of your order being confirmed. You will receive an email notification with your estimated delivery date and tracking number.

Next Day Delivery: Our next day delivery service is £9.99. Delivery is the next day of your order being confirmed. You will receive an email notification with your estimated delivery date and tracking number. Please note this service may not be available due to COVID-19. 

Click and collect: You can also use our Click & Collect service, just select Pick-up in store at the checkout. You will receive email confirmation with your pickup date. You have 7 days to collect your parcel from the date it arrives at our store. Please provide your confirmation and ID upon collection. Please note this service may not be available due to COVID-19. 

After you place your order online with your chosen delivery option, you will receive an automated email to say your order is being processed. Once the team is able to verify your order, you will receive another email notification to state your order has been confirmed. This confirmation email will contain your estimated delivery date and tracking details.

Q: How can I track my parcel?
A: As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. You will also be able to track your order under ‘Orders’ when you log in to your account.

Q: Is it safe to shop from your site in the current Covid-19 climate?
A: We are operating in line with government advice and the World Health Organisation. We regularly make sure that all health and hygiene standards are adhered to at Showcase.

RETURNS & ORDER ISSUES

Q: Can I return my purchases and get a refund?
A: For in-store events, we do not accept any refunds or exchanges and items are sold as seen. For online transactions, should an item be genuinely damaged in a way that isn’t clearly described, we will refund you. Please contact Showcase Online at online@showcase.co within 14 days to notify us. This notice period will not be extended during COVID-19.

The following items cannot be returned due to hygiene reasons:

1. Swimwear or underwear if the hygiene seal is not intact or labels have been broken
2. Face and body products if opened, used or protective seal is not intact
3. Pierced jewellery

Please note in order for us to continue to provide highly discounted sample sales to our community both in-store and online, we operate a very strict returns policy

Q: Can I exchange an item?
A: Due to the nature of sample sales, we are unable to offer exchanges.

Q: Can I get a refund if the price has changed since I ordered or purchased?
A: Due to the nature of sample sales, we reserve the right to change prices throughout the duration of the sale. Unfortunately, we will not be able to offer any refunds in this case.

Q: I am missing an item from my online order. What can I do?
A: Please contact Showcase Online at online@showcase.co within 48 hours of receipt of your order.

Q: Can I amend my online order after it has been placed?
A: As we work really fast to get your order picked, packed and over to you, you are unable to amend your order after it is placed.

TECHNICAL

Q: I am having trouble logging into my account. What can I do?
A: Please ensure you are using the same email address and password you registered with.

If you can’t remember your password click on the ‘forgotten password‘ link on the login page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.